Refund & Cancellation Policy

This policy explains how trials, cancellations and refunds work. It applies to subscriptions bought directly from BlueAI Chat.

1. Free trial

New accounts get a 14-day free trial. No card is required to start, so the trial does not convert into a charge on its own — you choose a plan when you are ready.

2. Cancelling

Cancel any time from Billing in your dashboard, or email billing@blueaichat.com. Cancellation stops the next renewal. Your service continues to the end of the period you have already paid for.

3. Refunds

• First subscription — full refund if you ask within 7 days of the first charge.
• Monthly renewals — not refunded once the period has begun, as capacity is reserved for you.
• Annual plans — refunded pro-rata for whole unused months after the first 30 days.
• Usage charges — calls placed, messages sent and numbers rented are paid to telecom and messaging providers and are not refundable.
• Phone numbers — the monthly rental is not refundable once the number is allocated.

4. How to request one

Email billing@blueaichat.com from your account email with your business name and the reason. We respond within 5–7 business days.

5. How refunds are paid

Approved refunds go back to the original payment method through Razorpay or Cashfree. Once we release it, your bank typically takes a further 5–10 business days.

6. Your data after cancellation

You can export your contacts, conversations and recordings for 30 days after cancellation. After that, business content and conversation data are deleted. Billing records are retained as tax law requires.

7. Contact

Billing questions: billing@blueaichat.com.