Terms of Service

These terms govern your use of BlueAI Chat, operated by Blue Briar Consulting OPC Pvt. Ltd. By creating an account or using the service you agree to them.

1. What the service is

BlueAI Chat is an AI workforce for businesses. It answers and places phone calls, replies on WhatsApp, Instagram, Facebook and website chat, captures and scores leads, books appointments against your calendar, and runs follow-up and outbound campaigns on your instruction.

2. Your account

You must be at least 18 and authorised to act for the business you register. You are responsible for keeping your credentials safe and for everything done under your account. Tell us promptly at support@blueaichat.com if you suspect unauthorised use.

3. Plans, billing and renewal

• Plans are billed monthly or annually in advance. Annual plans are charged for ten months.
• Payments are processed by Razorpay or Cashfree. We do not store your card details.
• Subscriptions renew automatically until cancelled. Cancel any time from your dashboard.
• Usage beyond your plan's included allowance is billed at the published add-on rates.
• Prices are in Indian Rupees and exclude GST unless stated otherwise.

4. Acceptable use

You may not use BlueAI Chat to send unlawful, deceptive, harassing or infringing content, to impersonate another business, to reverse-engineer the platform, or to resell it without a written agency agreement.

Outbound calling and messaging — your obligations

This one matters, because the platform can contact people at scale on your behalf. You are solely responsible for ensuring that every number you upload may lawfully be contacted. Specifically, you undertake to:

• Comply with TRAI's Telecom Commercial Communications Customer Preference Regulations, including Do Not Disturb (DND) and Unsolicited Commercial Communication rules.
• Hold a valid, documented basis for contacting each person on any list you upload.
• Comply with Meta's WhatsApp Business Messaging Policy, including template category rules and opt-out handling.
• Honour opt-out requests promptly, and not re-upload a contact who has opted out.

We may suspend campaigns or an account that we reasonably believe breaches these rules, including where a channel provider requires it of us.

5. AI output

The platform generates responses using AI models. It is configured to work from the knowledge you give it, but AI can still make mistakes. You are responsible for reviewing what your AI employee is configured to say, particularly on price, availability and any commitment made to your customer. We provide the tools to review conversations, set scope boundaries and hand over to a human.

6. Who owns what

You own your data: your knowledge bases, contacts, leads, conversations and recordings. We own the platform, its software and its trademarks. You grant us the limited licence needed to host and process your data in order to run the service for you.

7. Availability

We target 99.5% monthly uptime, excluding scheduled maintenance we announce in advance and events outside our reasonable control — including outages at the telecom, messaging, payment and AI providers we depend on.

8. Limitation of liability

To the maximum extent the law allows, our total liability for any claim is limited to the fees you paid us in the three months before the claim arose. We are not liable for indirect or consequential loss, including lost profit or lost business opportunity.

9. Suspension and termination

You may cancel at any time; access continues to the end of the paid period. We may suspend or terminate an account for non-payment or for breach of these terms. On termination you may export your data during a 30-day grace period, after which it is deleted.

10. Governing law

These terms are governed by the laws of India. The courts of India have exclusive jurisdiction over any dispute arising from them.

11. Contact

Questions about these terms: legal@blueaichat.com.